Why Call Centres Fail.
This is not an article, but a Power Point presentation of a Case Study of 126 Call Centres which I have worked . It raises some interesting points which I feel could be of value. It runs like a Power Point presentation. Later on I might get around to actually publish my speaking notes and a comprehensive study of this unique collection of Call Centre cases.
Niels Kjellerup, Editor & Senior Partner of Resource International. Updated 28 April 2000
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