Speaking and seminar services

Senior Partner Niels Kjellerup has since 1985 travelled the world extensively giving lectures and seminars on the subject of Customers and how corporations successfully engage its customer base. Training seminars for sales people, People Management seminars for call centre managers, recently seminars for account managers of vendors to the call centre industry & Kick- off Sales events. In the past 5 years Niels has worked with several Global Vendors assisting in understanding the needs of their call centre clients, focussing on meeting the business owners of the call centres, rather than just the IT-people, and understanding how the investment will impact the Client's business model. The Vendor list span from Lucent (now AVAYA)  British Telecom, IBM, Dimension Data, Eyretel (now Witness Systems) to ACD providers NEC & Ericsson. The special Chairman's-seminar held for high level client executives has been well received.

I promise you my presentations are never boring and always thought provoking - you can get a taste of my views on our website www.callcentres.com.au . If you're interested in these speaking and seminar services please feel free to contact me by Email:  nk@callcentres.com.au  (cut and paste) or by Phone: +61 7 38054643 (beware the Australian Time zone).

Yours sincerely,

Niels Kjellerup

PS: For my CV go here

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