Africa wins international airline call centre
Cape Town to be eighth hub for international operations of airline alliance.
200 jobs are set to be created at the Cape Town location with the launch of a new call centre by Swiss-based outfit Qualiflyer Customer Call Centres. The new call centre is set to feature state-of-the-art technology, and multi-lingual call centre agents, at the prestigious Victoria & Alfred Waterfront location.
An alliance of major international airlines - Swiss Air ( www.swissair.com ), AOM French Airlines ( www.aom.com )TAP Air Portugal ( www.tap-airportugal.pt ) and Sabena ( www.sabena.com ) - owns and operates QCCC. The QCCC acts as their in-house customer service supplier, and offers international teleservices to car hire companies and hotel chains, as well as other airlines - eg. Turkish Airlines ( www.turkishairlines.com ).
"The core purpose of the centre," explained William Pattison, CEO of the QCCC operations, "is to provide an outsourced service to leading companies for both internet and telephone bookings as well as frequent flyer member servicing. QCCC prides itself on providing our partners with low cost, competitive, multi-lingual and neutral reservation and service businesses for the benefit of all our partner airlines - and Cape Town has all we need to offer this service."
The South African centre is the eighth call centre to be opened by QCCC, the first having been in London in 1999
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