CRM & iCall Centre - NEWS and Interviews
This feature is based on my personal encounter with Vendors
and Experts. When I have an opportunity to probe into issues or have a one on
one discussion. The listing will be extended when I find subjects I deem of
interest to Call Centre managers.
- 19 October, 2000. Jack Welch GE's CEO. A collection of
articles and speeches on how GE is fast transforming to an e-business model.
( click here for more ).
- 04 October, 2000. During a visit in Johannesburg SA in July
2000 I attended a presentation by Bill Durr, Director Global Customer
Contact Solutions Rockwell Electronic Commerce. Bill gracefully permitted me
to let you have a look at how Rockwell sees the transition from Call Centre
to iCall Centre. Click
here for the power point presentation 'Navigating Customer Contact Space'.
( www.ec.rockwell.com )
- 28 April, 2000. Interview
with New Enterprise Networks Group MD, South Pacific Region, Steven R Weeks
(Click here). Note that in September 2000 this new group changed
its name to Avaya (www.avaya.com).
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