From CRM internet eNabled Call Centre to the Anymedia Customer Information Centreinterview by Niels Kjellerup, Editor & Publisher Call Centre Managers Forum 28.04.00


In this first exclusive interview since Lucent Technologies on March 28th announced the formation of its New Enterprise Networks Group MD, South Pacific Region, Steven R Weeks (Click here for BIO & Photo) shares the vision of the future of today’s call centres and where Lucent technologies is headed with its new organisation.

Summary: (Interview in full click here)


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