We asked experts and vendors to give us their views.

What is CRM, eRM, pRM or iRM?

How do we get a grip on this concept which basically means focussing on the customer & changing the way we go to market. Here is a collection of articles, views to help you sort this out.

Please NOTE: As this section expands the links will be activated. 15.05.00

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1. Jack Welch GE shows the way to E-business (articles & recent speeches).
2. Rockwell E-commerce view on convergence. Meet Bill Durr.
3. .Lucent is splitting into two companies, Avaya & Lucent- Interview. 

CRM & iCC - Vendor News

A collection of PR-releases from vendors.

Case stories of Call Centres who migrated to i Call Centres.