CRM & the internet
eNabled Call Centre?
We asked experts and vendors to give us their
What is CRM, eRM, pRM or iRM?
How do we get a grip on this concept which basically means focussing on the customer
& changing the way we go to market. Here is a collection of
articles, views to help you
sort this out.
Please NOTE: As this section expands the
links will be activated. 15.05.00
- Jack Welch GE shows the way to E-business (articles
& recent speeches).
- Rockwell E-commerce view on convergence. Meet Bill Durr.
- .Lucent is splitting into two companies, Avaya &
- Vendor News
A collection of PR-releases from vendors.
Case stories of Call
Centres who migrated to i Call Centres.