Rated links to Call Centre Internet
sites.
Outstanding ( ( ( (( , Excellent ( ( ( ( , Very Good ( ( ( ,Average (
( , Why Bother ( , No L
(Rating Criteria described in Notes
from The Editor)
most of the Sites are US, other Countries noted.
Call Centre related
ACD Call Center (Online learning
center for managers)( (
( (
An sapoint (helpful
white
papers on trunk
optimising) (((()
Active Call (
a Rumanian company offering services)
((()
APCCN
(Asia Pacific Call Centre News service)( (
( (
ATA (American Telemarketing
Association) ((()
ATA (OZ)(((()
The
Call Centre Institute of South Africa (ZA)(((()
Callcenterforums
(Ca)(((()
Call
Centers ( The free Management Library ; articles & links)(((()
Call Centre City
(SA) all about South Africa (((()
Call Center Email
list ((()
Call Center Helper
(((()
Call Center Learning Center
( (
( (
CallCenterOps (lot of good know how) (((()
CallCentreVoice (a
forum with many good views & discussions)(((()
Call Centers India (probably best first access to India)((()
CCA
UK (The Call Centre Association UK) (((()
CCMA UK
(The Call Centre Management Association UK)
(((()
The
CRM GURU (lots of
value) ( (
( (
Customer
Care Coach
really excellent for improving your people
(((()
Customer Care Institute excellent E-mail newsletter (((()
European Centre for Customer Strategies (Excellent CRM information) (((()
Email in Call Centers (((()
Ethics & The Call Center (((()
FEDMA (Eu) Pan-European Call
Centre project (((()
Help Desk Best Practices (UK) (((()
Hong
Kong Government Efficiency Unit ((((()
HelpDesk FAQ ( A real Oasis)((((()
The Help Desk Institute ( (()
Help Desk Resources (Scot) (((()
ICCBC
(Int. Contact Centre Benchmarking Consortium)(((()
India, list of
trainers & call centres (In)( (() KSBA, interior design of Call Centers (((()
On Line Customer Care (((()
TelePlaza No or little content (()
Tele-M@rk (now CRMXchange) Ok Conference Rooms ((()
Call Centre & Coaching Culture
Human Resources Learning Center ((() Knowledge Factor (((()
Knowledge Management ((()
Learning-org Dialog (((()
Stanford Learning
Organisation Web (((()
Commercial
& Job
websites
C3JOB (OZ)
helping the call centre industry recruit on the web (((()
CallCareers.com
(Ca) ((()
Call Center Exchange (setup by
conference organiser IQPC) ((()
Call Center
Careers (Job Xchange on
the web) ((()
JustTelephonejobs.com (US)(((()
Publications, Call Centre & related
Call Centre focus (UK) ((()
CCNS ( Call Center News
Service) Excellent source on technology((((()
C@ll Center Solutions (()
ICB Toll Free News ((()
Paul Budde Newsletter (AU); (((()
Call Center Management Review ((()
T he
Digest (all about Telco's online) (((()
The Resource Center,
great book buys(((()
TelCall (Au) ((()
Consultants to Call Centres
Angus Telemanagement
Group (Can)(((()
The Brady Group (((()
Centre-ing Services (SA)
interesting (((()
JoAnna Brandi & Co
(coaching & improving)(((()
Impact
Learning((()
Incoming Calls Management Institute ((()
InSideKommunikation
(DK, in Danish) (((()
Kramer
& Associates (good articles) (((()
Paladin Consulting
(excellent articles 'News')(((()
Resource International
(OZ); ( our own group)
Vanguard Multimedia
(UK)(((()
Call Centre Technology (not vendors)
The CT Portal (((()
Telecom
Information Resources ((((()
Other valuable resources
Kuro5hin
(technology from the trenches)((((()
The Best Practices
LLC ((() on
Benchmarking
Union
Network (CH)((()
|
