Call Centre Managers Forum - Call Centre Files

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Call Centre Files

The Growth of the Australian Call Centre Industry. How Economic Liberalisation created 100,000 new jobs.

TARP 1997 Teleservice Benchmark Studies. Read the Review here.

People Management. The hardest skill to learn. A series of articles and ideas on motivation, coaching, training and empowerment.

	Productivity issues Practical articles and notes for Call Centre Mangers
	Developing job descriptions Without a basic understanding of what makes a job description work you lose out on an important tool for yourself and your people
	Create Call Centre Revenue An article on Sales Research, by Ron La Vine, founder of IntellWorks

Last updated on
23 March, 2009