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 Call Centre Files
The Growth of the Australian Call Centre Industry. How Economic Liberalisation created 100,000 new jobs.
TARP 1997 Teleservice Benchmark Studies. Read the Review here.

 

People Management. The hardest skill to learn. A series of articles and ideas on motivation, coaching, training and empowerment.

Cold Calling - how to improve results

Productivity issues

Practical articles and notes for Call Centre Mangers

Developing job descriptions

Without a basic understanding of what makes a job description work you lose out on an important tool for yourself and your people

Create Call Centre Revenue

An article on Sales Research, by Ron La Vine, founder of IntellWorks


 

Last updated on
 
April, 2016


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