The Call Centre Managers Research File.
Here you will find reviews of Call Centre Research ( Asia Pacific Region). Some of these reports will be valuable as Handbooks for strategy and implementation where ever you are geographically located. Nearly all the reports will be offered for sale shortly in our Bookstore (in pdf file format).
We're proud to introduce you to The Merchants Global Contact Centre Benchmarking Report. The oldest and most authoritative Benchmarking report ( since 1992) in the world helps you get an understanding of current trends, but most of all helps you get a better idea of where you stand operationally. (to take part in the research click here)
1.The Merchant Global Contact Centre Benchmarking Report 2006( read review here)
2. Hallis Contact Centre Salary Survey 2000-2001.(read the review here)
3. Callcentres.net collection of call centre research reports (Asia Pacific region). (read the reviews here)
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