List of Call Centre (Managers) Associations.

Not all Associations are created for Managers, in fact very often the club is created by vendors interested in aiding the formation of a call centre industry in the area. However to be listed, the association must be non-profit, be open to membership by managers & have the Industry at heart. Niels Kjellerup February 26'th 2001.

Asia Pacific

Australia -       The Customer Contact Management Association( Est. August 1996).

China -             CNCCA - China Call Centre & CRM Association

Hong Kong -     CCA - Hong Kong Call Centre Association ( Est. September 1999).

Malaysia -       CCAM - Call Centre and CRM Association Malaysia

Philippines        CCAP - Contact Centre Association of the Philippines

Singapore -     CCAS - Contact Centre Association of Singapore (Est. March 1999).

Taiwan-         TCCDA - Taiwan Call Centre Development Association

Thailand         CCIA - Call Centre Industry Association of Thailand

Europe, Middle East & Africa

Belgium -    Contactcentres.be - The Belgium Association of Contact Centres

EU -           ECCCO - Eu Confederation of Contact Centre Organisations

Germany-     CCF - Call Centre Forum Germany

Portugal -      APCC -  Association for the Portuguese Contact Centers

Spain -         AEECCC - Spanish Association for experts in contact centres

UK -             CCMA- The Call Centre Management Association (Est. 1994)

North and South America

Brazil    -     ABRAREC - Brazilian Association for corporate & customer relations

Mexico -        IMT - Mexican Institute of Teleservices

Canada -       Cam-X - The Call Centre Managers Association ( Est. 1998)

USA -            ATA - American Teleservices Association

 

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