List of Call Centre (Managers) Associations.
Not all Associations are created for Managers, in fact very often the club is created by vendors interested in aiding the formation of a call centre industry in the area. However to be listed, the association must be non-profit, be open to membership by managers & have the Industry at heart. Niels Kjellerup February 26'th 2001.
Australia - The Customer Contact Management Association( Est. August 1996).
China - CNCCA - China Call Centre & CRM Association
Hong Kong - CCA - Hong Kong Call Centre Association ( Est. September 1999).
Malaysia - CCAM - Call Centre and CRM Association Malaysia
Philippines CCAP - Contact Centre Association of the Philippines
Singapore - CCAS - Contact Centre Association of Singapore (Est. March 1999).
Taiwan- TCCDA - Taiwan Call Centre Development Association
Thailand CCIA - Call Centre Industry Association of Thailand
Europe, Middle East & Africa
Belgium - Contactcentres.be - The Belgium Association of Contact Centres
EU - ECCCO - Eu Confederation of Contact Centre Organisations
Germany- CCF - Call Centre Forum Germany
Portugal - APCC - Association for the Portuguese Contact Centers
Spain - AEECCC - Spanish Association for experts in contact centres
UK - CCMA- The Call Centre Management Association (Est. 1994)
North and South America
Brazil - ABRAREC - Brazilian Association for corporate & customer relations
Mexico - IMT - Mexican Institute of Teleservices
Canada - Cam-X - The Call Centre Managers Association ( Est. 1998)
USA - ATA - American Teleservices Association
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