Extracts of interest to the Call Centre Industry from
STATE OF THE NATION
ADDRESS OF THE PRESIDENT OF SOUTH AFRICA, THABO MBEKI, Houses of Parliament,
Cape Town: 14 February 2003
1) The process to set up a government-wide Call Centre will be speeded up. In addition, we will start this year to phase in an electronic system, an e-government Gateway, in which the directory of government services will be available, according to citizens' needs rather than the silos of the state bureaucracy, an electronic version of the Multi-Purpose Community Centres.( from page 11)
The Honourable Members will remember that three years ago, we
announced a micro-economic reform programme, which took advantage of the
achievements we had made in stabilising our macro-economic environment.
This included focussed action in specific growth sectors such as agriculture, mining, tourism, cultural industries, information technology, clothing and textiles, vehicle manufacturing and chemicals. We will now add to this list the aerospace sector, as well as Call Centres and Back Office Business Processing. (from page 13)
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