The Merchants Global Contact Center Benchmarking report 2006.

 

If you want a global view of Customer Service & Contact Centres this report is worth purchasing and studying:

 

  1. You will find my review of the report here and
  2. Highlights from the report here

 

Buying the Global Benchmarking report 2006:

The Call Centre Managers Forum offers its members & guests a special price of US$1,250. (Normal price of the report is US$ 1,500 –.)

The report is NOT published digitally, so you have to prepay the report and have it delivered by mail.

To order – print out and fill in the order form and fax it. (here).

 

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