Hallis Contact Centre Salary Survey 2000-2001. Price AUD$400 (+ GST for Oz residents).
Review by Niels Kjellerup Editor October 12th 2000.
The Hallis report is a treasure of valuable information. While Geographically limited to Australia it is the best, I have seen anywhere, in the world ( US included). It helps planner do realistic salary budgets for greenfield Call Centres. It helps anyone in the Industry who wants to know what salary levels are for different positions and most of all it helps identify the numerous different job tasks in a call centre.
The methodology is quite impressive and salary levels are not just averaged out but given as median and high and low quartiles.
The level of details is amazing, as I hope to illustrate by showing the Table of Contents below.
Executive Summary - explains methodology types of Jobs and levels covered.
About Survey Respondents - by Industry, by Location and by Technological level
Staffing - team leader to rep ratio, temporary hourly rate of pay, shift loading working hours
Remuneration strategy - factors determining remuneration, salary trends, salary review mechanisms
Position Outlines -
If you're in the Call Centre Industry this survey is for you. Your staff would like to know the salary figures too. The actual Australian Dollar figures might not translate directly, but the pay level differences in job and responsibility level provide an excellent guideline comparison both for the European and US - Call Center Industry.
I'm grateful to Hallis Marketing Manager Judy Davie for agreeing to let us sell this Salary Survey in our bookstore ( Until we have the secure payment system operating you can Email me here firstname.lastname@example.org ).
For more about Hallis click here.
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