Australian Call Centres, The Consumers Perspective by CCR February 1998. Price AUD$ 545.-
Table of Content :
Results - a) General issues, b) Queuing, c) First Call Resolution, d) IVR, e) Recording & Monitoring, f) Telemarketing (outbound), g) Outsourcing.
Review by Niels Kjellerup, Editor. 4 May 2000.
Back to The Top of the Page, Managers Research Files or The Home Page