The Australia Call Centre Location Study by CCR March 1999. Price AUD$ 545.-
This report is specifically for Australia. If you're tasked with deciding where to locate in Australia or maybe to re-locate a current Call Centre operations you will find valuable information. The study identifies the Key Issues for call centre location - 1) People, staffing & labour. Underlying issues are skills, positive work ethic & low staff turnover ( as if it wasn't a management issue rather than location). 2) Business & or technological issues & 3) Direct cost benefits. Interestingly Government incentives is fifth on the priority list. The report gives a very succinct picture of the Call Centre Industry in Australia, centre sizes, operational focus, industry use.
Report Content :
Main Research Findings
Part 1: Current Location Influencers
Part 2: Future Intentions
Part 3: What does a regional location have to do ?
Review by Niels Kjellerup, Editor 4 May 2000.
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