Welcome to iCall Centre

KPI-hjørnet: Hjælp med din KPIer.Service til danske kunde- service ledere


About Resource International


Web Sponsorship

Our Sponsors:





Welcome to the Call Centre Managers Know-How Collection.

This is not (yet) an Internet Bookstore but rather a quick response to the many email-requests of making some of the Documents and Reports available to you.

In the Know-How Collection you'll find White papers, Manuals, Research & Reports which up to now has only been available to Resource International Customers in Australia, Asia, Europe and the USA.

If you want to order one of the Publications click here.

Note : Each Publication ready to ship is described in detail as to Content, Size and Purpose ( just click on the Title). In 3 weeks ( Mid May 00) we expect to have the secure payment system ready.

The Call Centre Managers KnowHow Collection

Strategic Issues

Call Centre Blueprint - How to develop a Call Centre

Benchmarking in Call Centres (price AUD$ 185.00)

The Call Centre Managers Job

Call Centre People Management

How to Develop Job-descriptions for a Call Centre

Operational Issues

Call Centre Training - How to develop the Human Potential in call centre staff

Call Centre Recruiting - Getting it right the first time

The Trainers Handbook - Developing in-house training



Last updated on
April, 2016

  Copyright ©